Policy text. Updated September 2026Order now

Delivery & Payment

Name: Meridian
Address: 10 N Post St, Spokane, 99201, US
Telephone: +1 (509) 412-9754

Meridian ships Solana Hand Warmers nationwide across the United States using dependable ground transit partners. Every shipment is prepared under strict quality guidelines to preserve electronic integrity and battery stability during transit.

Delivery methods01

Doorstep delivery

Tracked courier delivery to your home or office. Orders over $70 may need a recipient signature.

Pickup point

Pick up at a local locker or collection counter. Items wait for 7 days before returning.

Timeframes and costs02

Service	Delivery time	Cost
USPS Ground Advantage	3-5 business days	$4.75
UPS Ground	2-4 business days	$7.95

Transit times measure business days after handover. Remote addresses may need 1-2 extra days.

Free delivery applies to orders above $70 in United States. Smaller parcels ship for $4.75.
Parcels arrive in 2-4 business days after dispatch.
Orders made before 13:00 on a business day ship that afternoon.
We accept returns within 60 days of delivery if the warmer is unused and in original packaging.
Payment: cash on delivery, bank transfer.

Order processing03

Orders placed before 13:00 ship the same business day. Later orders leave the next working day. An email confirmation arrives right after checkout.

Each Solana Hand Warmer is encased in custom molded shock-absorbent cushioning and enclosed within a moisture-resistant inner barrier. Outer corrugated cardboard packaging complies with United States transport safety standards for lithium-based thermal electronic devices, ensuring total drop and impact protection.

Tracking your parcel04

An automated dispatch confirmation containing your parcel tracking number is sent by email or SMS as soon as the carrier scans your package at departure.

Lost or delayed parcel05

Tracking sometimes stops. If it shows no movement for 5 business days, email your order number to [email protected]. We trace the package with the carrier. You choose between a replacement and a full refund. We settle this within 10 business days of your claim.

Damaged on arrival06

If exterior transit damage or packaging compromise is observed upon arrival, note the condition with the courier, take clear photographs within 48 hours of receipt, and send the documentation to [email protected] for an immediate no-cost replacement.

Payment methods07

Cash on delivery

Pay upon delivery. You hand payment directly to the courier when your box arrives.

Bank transfer

Send a direct transfer to our company account. Details appear after checkout and in your order email. We ship once funds clear, usually within one business day.

We take Cash on delivery, Bank transfer. We never request your banking details or card numbers by phone or email.

Delivery outside United States08

We deliver to select regions. Shipping rates and delivery windows appear at checkout before you pay. Any local import duties belong to the recipient.

Questions about this policy09

Contact [email protected] or call +1 (509) 412-9754 during Mon-Fri 09:30-17:15, Sat 09:30-15:00. We reply within one business day.

Merchant: Meridian Thermal LLC
Registered address: 10 N Post St, Spokane, WA 99201, United States
Email: [email protected]
Phone: +1 (509) 412-9754
Working hours: Mon-Fri 09:30-17:15, Sat 09:30-15:00
Registration: EIN: 73-1651027