Policy text. Updated September 2026Order now

Returns & Refunds

Name: Meridian
Address: 10 N Post St, Spokane, 99201, US
Telephone: +1 (509) 412-9754

Every purchase from Meridian can be returned within 60 days of delivery. Below are the rules, the process, the shipping costs, and the refund timing.

Conditions01

Returned Solana Hand Warmers must be in original, unblemished cosmetic condition, packed in factory packaging with all power cords, lanyards, and instructional manuals present, and initiated within 60 days from delivery.

Devices with physical housing cracks, water immersion marks, modified electrical circuits, or unsealed consumable sleeves are non-returnable due to consumer electronic transport and thermal safety regulations.

Starting a return02

Email [email protected] with your order number and request a return merchandise authorization
Receive written authorization along with domestic return warehouse address instructions
Pack the device securely in its original impact-resistant packaging with all included accessories
Receive your refund via direct bank transfer or verified return payment within 3-10 business days after incoming safety inspection completes

Who pays return shipping03

If the piece arrives broken, defective, or incorrect, we handle shipping. We issue a prepaid label or book a courier. If you simply decide not to keep it, you pay the return transit. No other fees apply.

Refund timing and method04

We release your refund within 3 business days of passing inspection. Cash-on-delivery purchases return to the bank account you provide. Bank-transfer orders return to the source account. Banks typically process the funds within 1-5 business days.

Resolution by scenario05

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	We deliver the right warmer and collect the incorrect one	None
Parcel lost	New shipment or full refund once courier tracking closes	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Complete refund of the purchase price	Return shipping only

Exchanges06

To select another model, return your current piece and place a separate order. We refund the returned unit when it arrives. If we caused the error, your replacement ships without cost.

Cancelling an order07

Orders cancel at no charge before warehouse dispatch. Send your order number to [email protected]. Standard return rules apply once the box leaves.

Questions about this policy08

Contact [email protected] or call +1 (509) 412-9754 during Mon-Fri 09:30-17:15, Sat 09:30-15:00. We reply within one business day.

Merchant: Meridian Thermal LLC
Registered address: 10 N Post St, Spokane, WA 99201, United States
Email: [email protected]
Phone: +1 (509) 412-9754
Working hours: Mon-Fri 09:30-17:15, Sat 09:30-15:00
Registration: EIN: 73-1651027